TERMS & CONDITIONS

CUSTOMER CARE

Silhouette Africana is an African fashion business that helps fashionistas find their vibe in the world of African Prints. At Silhouette Africana, we believe that African Prints are an inspiration. 

We offer services such as custom-made clothing that is tailored to your perfect measurements. We also create and curate statement pieces that add a pop of color to your wardrobe. We can help you design the perfect outfit, or help you find the perfect fabric choice.

To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process. We will always try to resolve any issue in a timely and efficient manner.

We always welcome feedback from our customers, whether it’s positive or negative. We want to know what we’re doing right and what we’re doing wrong so that we can continue to improve our customer service. We conduct customer surveys to obtain feedback from our clients. We encourage open communication between customers and customer service reps.

 

We want our customers to feel like they can approach us with any problem or concern they may have. We take all feedback seriously and use it to improve our customer service. We want to be the best we can be for our customers, and their feedback is essential in helping us achieve that goal.

To contact us via email, send an email to: hello@silhouetteafricana.com.

To contact us via social media, send us a direct message on Instagram: @silhouetteafricana.

Follow us on social media for new and events.

​WHOLESALE INQUIRIES

Minimum Order Value

For first time customers of Silhouette Africana the minimum order value is $600. New customers will be placed on Proforma until such time that total orders invoiced is over $1500. Once customers have reached the $1500 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Silhouette Africana

 

How to Place an Order

You can order through our general shop using both of the coupon codes (which we will email you) to place your order with no upfront charges. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to send us a list of SKUs and quantities, that works too!

MSRP.

Products or goods purchased from Silhouette Africana shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Silhouette Africana and will typically be granted on a semiannual basis.

Wholesale Pricing

 

All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.

Returns

Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Silhouette Africana's prior approval and delivery instructions for transport. Shipping will be charged.

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer. Please email us with details of the product prior to returning it.

Payments

Silhouette Africana accept credit card (MasterCard, Visa, Discover, and American Express) and EFT payments. All credit card payments currently do not incur a merchant fee. If paying via EFT, please email us to provide proof of payment via email.

Net 30 Terms

You may also apply for credit terms with us by filling out an application form with at least three credit references. You may also get a credit application by request via our Contact Us page after a minimum transaction of $10,000.

Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances, we will only charge the customer for reimbursement of bank fees and other incurred costs.

 

Delivery Terms

Please allow at least 14-30 days from the time of your order for the completion of items. Larger orders may require more time; please contact me for information about availability.

 

Shipping

Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 10% per invoice total, a minimum charge of $25.00 will apply.

Shipping International Orders

We do not ship international orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for the customer.

​PRIVACY & SAFETY​

PRIVACY POLICY
 
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.silhouetteafricana.com (the “Site”).
 
WHAT TYPE OF PERSONAL INFORMATION WE COLLECT?
 
We receive, collect, and store any information that you enter on the Site, or provide to us by other means, e.g., customer inquiries, e-mail, instant messaging. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 
 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
 
We collect Device Information using the following technologies:
 
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. (For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.) 
   o The following links explain how to access cookie settings in various browsers:
       § Cookie settings in Firefox
       § Cookie settings in Internet Explorer
       § Cookie settings in Google Chrome
       § Cookie settings in Safari (OS X)
       § Cookie settings in Safari (iOS)
       § Cookie settings in Android
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
 
Whenever you conduct a transaction on the Site, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reason stated above only.
 
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or bank routing and account numbers), email address, and phone number. We refer to this information as “Order Information.”
 
Other examples of information collected include, but are not limited to: the Internet Protocol (IP) address used to connect your computer to the internet; e-mail address; password; computer connection information; purchase history; personally identifiable information (i.e., name, email, password, communications); payment details (including credit card information, comments, feedback, product reviews, and recommendations); and personal profile.
 
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
 
WHY DO WE COLLECT YOUR PERSONAL INFORMTION?
 
We collect non-personal and personal information for the following purposes:
· To provide and operate the Services;
· To provide our Users with ongoing customer assistance and technical support;
· To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
· To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our services;
· To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
 
 
HOW DO WE USE YOUR PERSONAL INFORMATION?
 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
· Communicate with you;
· Screen our orders for potential risk or fraud; and
· When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Additionally, we use Order Information that we collect to understand popular or high-demand products, and purchase trends.
 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 
SHARING YOUR PERSONAL INFORMATION
 
We share your Personal Information with third parties to help us use your Personal Information, as described above.
 
 
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

HOW DO WE COMMUNICATE WITH VISITORS TO THE SITE? 
 
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
 
You can opt out of targeted advertising by:
  COMMON LINKS INCLUDE:
   FACEBOOK - https://www.facebook.com/settings/?tab=ads
   GOOGLE - https://www.google.com/settings/ads/anonymous
   BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
 
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.
 
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you do not want us to process your data anymore, please contact us at hello@sillhouetteafricana.com.
 
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
 
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 
CONTACT US
For more information about our privacy practices, if you have questions, if you would like to: access, correct, amend or delete any personal information we have about you, or if you would like to make a complaint, you are invited to contact us by e-mail at: hello@silhouetteafricana.com

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments